Customer Feedback on Eclipse Service from ANO

This week we had a customer who called about the loss of pressure on the cold water side ano logo smallof the faucet. Jim Olson from ANO worked with the customer to solve the issue although it was not the fault of the faucet. Kelley was kind enough to give us permission to use the unsolicited email she sent us Thank you Kelley. Helping is our job.

Hi Jim,

Just wanted to say thank you for all of your help!  I am sorry I did not get an email out to you for the parts I needed, but you know how they say bad things happen in threes.  Lets just say, I should be covered for the year 2014!  

I did have full pressure in the cold line coming into the faucet, but must have loosened whatever was plugged beyond that when unhooking, rehooking & turning the shut-off back on.  A lot of junk did come out after a couple of tries. I have replaced the cartridge, head & aerator.  I now have running hot & cold water @ full pressure in the kitchen sink again 🙂 I do not have the spring installed yet, but will soon. 

I was extremely happy with your help with this, I have never experienced this level of customer service for any product. I was very surprised to see the Fed Ex truck pull in just a couple of days later with all the replacement parts we talked about, even though I did not get the email out to you! It was very appreciated!!!

I have been very happy with both my sink & faucet, but now I am extremley happy with my purchase. I have nothing but great things to say about your products & especially your service!


Kelley Fobes

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About Tom Robinson

Tom Robinson is Director of Business Development for ANO, Inc. an Independent distributor of plumbing accessories - sinks and faucets - primarily to countertop fabrication and installation industry. The are the exclusive distributor of Eclipse Stainless products in the Midwest. Tom is a former home builder. Past President of the Home Builders Association of Greater Chicago, winner of eight key awards for design and construction and he created over $200 million in new real estate.
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